Terms and Conditions

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products(Products) listed on our website (our site) to you.

​By using this website, you agree to our Terms as set out below. These Terms will apply to any contract between us for the sale of Products or Services to you (Contract). Please read these Terms carefully and make sure that you understand them.

Description of good/services

Wellness Link is an online store in the Natural,organic and home use medical equipment  industry .

​ Acceptance of your order

Your order is an offer to buy from us. Nothing said or done by us is an acceptance of an order until we confirm acceptance in writing, referring to the order. The sale between Wellness Link and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Wellness Link. Our email message will also confirm details of your purchase and tell you when we shall dispatch your order. If we do not have all of the Goods you order in stock, we will notify you when the goods will be back in stock or offer you alternatives. If this happens you may:  Accept the alternatives we offer, cancel all or part of your order.

Delivery and pick up policy

All orders are dispatched via the Post Office, Postnet to Postnet delivery nearest to your street address – a dropdown list of your nearest Postnet is provided on the checkout page for customers in other provinces or courier service .We strive for same day delivery ,stock depending but If we are not able to deliver your Goods within 10 (ten) days of the date of your order, we shall notify you by e-mail to arrange another date for delivery. 

Upon delivery, Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.  All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver. When your Goods arrive it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and contact us so that we may dispatch a replacement quickly and minimize your inconvenience. Signing “Unchecked”, “Not Checked” or similar is not acceptable. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery. Time for delivery specified on the Order, if any, is an estimate only and time shall not be of the essence.  We are happy for you to pick up Goods from our shop provided you make an appointment in advance and payment has been received into our bank account.

Goods returned policy

These provisions apply in the event that you return any Goods to us for any reason:

We do not accept returns unless, there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them. The Goods must be returned to us as soon as any defect is discovered within 7 working days from delivery date. 

 If a product is damaged or broken when you receive it, you must inform Wellness Link within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product. 

Goods should be returned:  If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If an item has been opened or used and you are not satisfied with the item we will pass this feedback on to the supplier. The supplier will handle it with their own discretion and the responsibility does not fall on Wellness Link to issue a refund. The return of a product is at the clients cost.

 If your purchase was collected from a Postnet please forward pictures of the defected item and describe the defect in detail .We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.  In returning a faulty item please enclose with it a note clearly stating the fault and when it arose. 

If you receive the wrong product you must contact Wellness Link within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Customer Privacy Policy

Wellness Link shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). 

Wellness Link respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment via payfast is a safe, secure and reliable way to purchase items online .You may use a Visa, MasterCard and American Express credit cards or by bank transfer or cash deposit into the Wellness Link bank account, the details of which will be provided during the checkout process. Credit card transactions are secured through strict encryption.

Currency of transaction

The transaction currency is South African Rand (ZAR).

Disclaimer

This site is provided by Wellness Link.co.za , on an “as is” basis. Wellness Link.co.za makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content or materials included on this site. To the full extent permissible by applicable law, Wellness Link.co.za disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Wellness Link.co.za will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

All images are provided for illustration purposes only, actual sizes, shapes and label designs may vary. Wellness Link.co.za make every effort to ensure all information and images are up-to-date and as accurate as possible, but do not accept responsibility or liability for any inaccuracies, which should be checked for upon receipt and within your consumer right return period.

Wellness Link.co.za do not accept responsibility for any customs restrictions, duties or charges that apply in your country at the time of import forOrders that are dispatched internationally.

It is your responsibility to check with the relevant authority (medical / other) in your country prior to placing an order to ensure that the products or ingredients conform to any legal restrictions in place. Wellness Link.co.za will not be liable for any breach, by you, of any such laws. Any product ordered that is held by customs and rejected by yourself, will not be refunded unless all goods are returned to us in their original condition.

While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

This information (and accompanying material) provided by Wellness Link.co.za is not intended as a replacement for advice from a qualified healthcare professional. Keep all supplements out of sight and reach of young children. Do not exceed the stated recommended intake. Content on this site is not intended to substitute advice given by a medical practitioner, pharmacist, or other licensed health-care professional. Contact your health-care provider immediately if you suspect that you have a medical condition. Adverse reactions to supplements are rare, but if you experience an adverse reaction stop taking the product and contact your practitioner. Sometimes a supplement will suit one person but not another. By placing an order with wellness Link.co.za you agree with the above disclaimer.

Wellness Link may, in its sole discretion as a business, change this agreement or any part thereof at any time without notice.

Contact details:

This website is run by Wellness Link based in Cape Town, South Africa

Email Us:info@wellnesslink.co.za